Special care must be taken when shipping orders containing meltable items such as chocolate. To ensure these items are delivered to you in the best possible condition, please review and follow the shipping guidelines listed below.

November - April
If your order contains chocolate and is shipping to a location where the weather may reach 70 degrees F or above, we highly recommend selecting the insulated packaging option when ordering (additional fee will apply). We also recommend selecting the 2 Day Air shipping method during Checkout to limit the amount of time your order spends in transit.

Please note: We cannot be held responsible for any items which arrive melted, unless you select the 2 Day Air shipping method and the insulated packaging option when ordering. This applies for all shipping locations, regardless of estimated weather.


May - October
During these months, all orders containing chocolate will require the insulated packaging option (additional fee will apply). In addition, the 2 Day Air shipping method will be required during these months.

Since chocolate held in shipping depots over the weekend can melt, chocolate orders will only ship Monday through Wednesday during these months. We also suggest delivery be made to a business address where deliveries occur early in the day. If delivery must be made to a home address, please ensure someone will be home to receive the package and move it out of the direct sunlight.